Example outcomes (illustrative)
Results
Below are illustrative examples of improvements we commonly target. Actual outcomes vary by market, brand, mix, and execution.
Example: Luxury Import Rooftop
Baseline: ELR under ~85% of door rate, high override frequency, flat parts matrix, and no recent warranty reimbursement submission.
| Metric | Current | After | Annual impact (example) |
|---|---|---|---|
| Effective Labor Rate | $158 | $168 | $350,000 (35,000 CP hours × $10) |
| Parts Gross % | 39% | 44% | $300,000 (on $6M parts sales) |
| Warranty Labor Reimb. | $128 | $155 | $540,000 (on $2M warranty labor) |
These are example calculations to show magnitude. The diagnostic step identifies your dealership’s specific opportunity and the fastest sequence to capture it.
ELR levers
Where ELR moves fastest
- Discount governance: approvals + reason codes
- Menu alignment: labor sold matches value
- Advisor coaching: consistent presentation
Parts levers
Where parts GP moves fastest
- Matrix tiers: better slope by cost band
- Competitive SKUs: guardrails for common items
- Discount limits: reduce unnecessary markdowns
Reimbursement
Warranty reimbursement wins
- Eligibility: clean CP RO sample
- Documentation: defensible pricing evidence
- Support: responses + revisions